Returns & Exchanges

At PhonesDirect.com, we offer a 30-day satisfaction guarantee on all mobile devices and accessories to ensure you find the perfect tech for your lifestyle. If you are not completely satisfied with your purchase, we provide a streamlined process for full refunds or product exchanges.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the item you wish to return and generate your unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and ensure the device is packed in its original manufacturer packaging with all included chargers and accessories.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided in your portal to the box and drop it off at any authorized courier location within 7 business days of your request.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund will be processed back to your original payment method within 3 to 5 business days.